This morning I came across this article, which underlines the need to be VERY careful using the results from search engines. The latest Mac Virus Scam is working it’s way into users Macs who are not paying attention to what results are being brought up. The Microsoft Virus Scam is just another twist on an old scam.
In fact, this article covers the issues I brought up last time and some earlier articles that I wrote about the fake callers telling me my computer was infected.
What’s the difference? This time you are calling OUT for help. If you call the numbers for these advertisers, you are more than likely looking at replacing your credit cards, debit cards and changing all of your passwords thanks to this Mac Virus Scam. Is it only Mac? In this article they focus on just Macs, but I have written many times about the dangers of not checking what you are looking at in the search results and clicking a link. The ZDNET article covers calling the number in the link.
One of my regular clients tried to install the drivers for her new printer and went to the search engines to look up “HP Printer Driver Installation” and got a phone number, that when she called, remote controlled her computer with her permission and loaded a host of viruses into her 2 year old laptop. The infections took four rounds of cleanup over a few hours to get them removed.
On the hilarious Indian Accent side of life, for those of us still getting the “Your Computer Is Infected” calls.
At 8:00 AM or so my friend Vicki called me up to relate her story, so without further delay…
“So I get a call this morning and with a very thick Indian accents tell me he’s from Microsoft and that they have had so many error messages sent to them and they need to get my computer working correctly because it has virus’s……I told him I’m running Kaspersky and he says the it doesn’t stop virus’s coming from the internet….then he goes to my apps and show me how half of them are not working.”
The scam was that he tried to tell her that the services that were not running were the problem.
If you have ever gone to the Task Manager in any version of Windows, you will see the “services” tab at the top. If you click the tab, it will show what services are running and what are stopped. Not every service needs to be running as some of them are for purposes most home users will never use.
The scams never cease to amaze me. They are all out to do one thing: get access to your computer and attempt to get information from it such as passwords and credit card numbers. How? Let’s say you give these hustlers access. They get you to give them passwords and then pay for the “virus cleanup” and the associated “software”. Bam, they have your credit card number. While you were giving them access and they are showing you how “infected” the computer is, they can be downloading your password files (some of you have them written out in Word docs) and other personal information.
If you are NOT sure about someone calling saying they are from Microsoft, let me help you. Microsoft NEVER calls to tell you that your computer is infected. Yes, there are those boxes that come up after a program has crashed and it asks if you want to send the crash report to Microsoft. That is never a reason for Microsoft to be calling you.
If there is still some concern that the machine might be infected, call me. (760) 550-9496 – I am happy to help solve the problem.
And remember, when I get to your computer remotely, you know who I am, I have references and I can never access the computer without permission from you.
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